FAQs

Yes, we are back open for in-person shopping! We do require that you wear a mask while you are in the store, and do have a limited number of people allowed in the store at a time, so bring your project in case there's a lineup!

We are also still offering curbside (porch) pickup and virtual appointments as well. If you'd like to book a virtual appointment (link Here) you can shop with us via Zoom. 

Absolutely! We are open for porch pickup on Tuesday to Friday from 11 a.m. - 5 p.m. and Saturday from 11 a.m. - 4 p.m.. When you are checking out, just choose the porch pickup option for your shipping. Once you receive a confirmation email that your order has been completed, it is ready for pickup!

Yes, we offer flat rate shipping of $17 (excluding oversized/overweight items) to the US.

Yes! We can definitely ship worldwide, but will need to get your shipping rate for you as we are unable to offer flat rates worldwide. Please contact us so we can quote this for you.

We have flat rate shipping in Canada ($12) and the US ($17). For the rest of the world, we will need to calculate your shipping rates. We also offer free shipping in Canada and the US for orders over $200 (before taxes).

Absolutely! If you have a project in mind and need a little help with some yarn inspiration, want help choosing the correct needles or hook, or just want to be able to see what we have in store, you can always book a virtual appointment. (link: https://littleredmitten.com/shop/virtual-shopping-appointment/)

Right now we are offering classes via Zoom, so you don’t even have to be local to participate! When you sign up for a class, you will receive a PDF with all of the information you’ll need before the class, as well as the Zoom link to attend your class.

If there is a problem with your purchase, please contact us as soon as you discover this. We will do our best to ensure it is resolved satisfactorily. 

Unused yarn in new condition (that is complete balls/skeins with no odour, pet hair, etc.) that was purchased in the last 60 days may be returned, at the customer’s expense, for store credit.

All sales of patterns, books, and needles are final.

All sales of discounted yarns are final.

If you have any questions, please contact us (email: info@littleredmitten.ca).

Come and be a little awkward with us on YouTube. (channel link: https://www.youtube.com/c/littleredmitten)

If you choose the notify when available button on the product page, you’ll automatically receive an email when it is restocked.

We may be able to order in what you are looking for if it is available from our suppliers. Please contact us (email: info@littleredmitten.ca) so we can check for you.

If you can't find your question please contact us bellow.